dan88's Privacy Policy
dan88 treats the protection of your personal information as its highest priority. This policy explains what data we collect, how we use it, and what your rights are.
1. Introduction & Scope
This privacy policy applies to all services on the dan88 platform. By continuing to use the platform, you are considered to have agreed to the terms of this policy.
dan88 ("we", "our", or "platform") operates a safe and reliable online entertainment platform for players in Bangladesh. Protecting your privacy is our responsibility and we make no compromises on this.
This privacy policy ("policy") explains how dan88 collects, processes, stores, and where necessary shares your personal information with third parties. This policy applies to our website, mobile platform, and all services connected to them.
By using our platform you are accepting the terms described in this policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team for any questions.
2. What Information We Collect
dan88 only collects the information needed to deliver our services smoothly and keep your account secure.
Personal Identity Information
Information collected for account registration and management:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Government-issued identity document details (for KYC verification)
Financial Transaction Information
Information collected for payment processing and fraud prevention:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction amount and time
- Payment method type
Gaming Activity Information
To improve platform quality and ensure responsible gaming:
- Game session data and duration
- Betting history and preferred games
- Win and loss records
- Promotional offer uptake data
Technical & Device Information
Information automatically collected for security and platform improvement:
- IP address and device type
- Browser type and version
- Cookie and session data
- Login time and location
3. Use of Collected Information
dan88 uses collected information only for specific, lawful, and clearly defined purposes. We never use your information for unnecessary purposes. The main purposes for which information is used are listed below:
| Purpose | Type of Information Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity information, contact information | Performance of contract |
| Payment processing | Financial information, mobile banking information | Performance of contract |
| Age and identity verification (KYC) | Identity information, ID document details | Legal obligation |
| Fraud and scam prevention | Transaction information, technical information | Legitimate interests |
| Responsible gaming monitoring | Gaming activity information | Legitimate interests |
| Customer service provision | Contact information, account information | Performance of contract |
| Promotional communications (on the basis of consent) | Contact information, preference information | Your consent |
| Platform quality improvement | Usage patterns, technical information | Legitimate interests |
4. Cookies & Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or on your device. dan88 uses cookies for the following purposes:
- Essential cookies: To maintain login sessions and ensure the platform's core functionality.
- Functional cookies: To remember your preferences (such as language selection).
- Analytics cookies: To analyse platform usage patterns and improve service quality.
- Security cookies: To prevent unauthorised access and fraud.
Cookie Controls
You can control or disable cookies from your browser settings. Please note that disabling essential cookies may affect some core functionality of the platform.
Contact our support team for more information.
5. Information Sharing & Third Parties
dan88 never sells your personal information. We share only the necessary information in specific and limited circumstances.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These include payment processing services, data storage (hosting), and security services. These providers operate under strict confidentiality agreements and may not use your information for any other purpose.
Disclosure for Legal Reasons
Due to legal obligations we may disclose your information to the relevant authorities. This includes court orders, government investigations, anti-money laundering investigations, and the need to protect the rights of ourselves or other users.
Game Providers
Game provider organisations such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may process a limited amount of technical information to ensure fair gameplay. This information does not include any personally identifiable information.
What We Do Not Do
We never do any of the following:
- Sell your information to advertisers
- Share information with unrelated marketing organisations
- Use information for third-party promotions without your permission
- Disclose identifiable information for research or statistical purposes
6. Data Security Measures
dan88 applies industry-standard technical and organisational measures to protect your information. Our security framework is built on the latest technology.
SSL Encryption
All data transmission on our platform is secured through SSL (Secure Sockets Layer) encryption, which protects your information from being intercepted or read.
Access Control
Access to your information is restricted to authorised personnel only. Every access is logged and regularly audited.
Secure Servers
Our data centres comply with international security standards. Protection is ensured through regular security testing and updates.
Steps in the Event of a Data Breach
If for any reason a data security breach occurs and it may affect your rights or interests, dan88 will notify you as quickly as possible in accordance with the law. We will clearly communicate the nature of the incident, the potential impact, and the remedial steps we have taken.
7. Data Retention Period
Retention Policy
dan88 retains your information only for as long as necessary. Retention periods differ depending on the type of information:
- Active account information: For the entire period the account remains active
- Financial transaction information: For the period required by legal obligations
- KYC verification documents: For the period required by legal obligations
- Gaming logs: For the period needed to meet regulatory requirements
- Technical logs: For a limited period for security analysis
After Account Closure
If you request closure of your account, we will:
- Delete or anonymise information that is no longer needed
- Retain information required to meet legal obligations for the designated period
- Not use retained information for marketing or active services
8. Your Rights & Controls
Every user of dan88 holds important rights over their own personal information. We fully respect these rights and are committed to making them effective.
Right to Access Information
You may request at any time to see what information we hold about you.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. We will update it as quickly as possible.
Right to Delete Information
In certain circumstances you may request deletion of your information, though some information may need to be retained due to legal obligations.
Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances.
Right to Data Portability
You can request your data in a structured, commonly used format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time — for example, to stop receiving promotional emails.
How to Exercise Your Rights
To exercise any of the rights above, please contact our support team. We will process your request within a reasonable time after verifying your identity. All communication regarding your request can be made in Bengali or English.
9. Protection of Minors
Policy on Users Under 21
dan88 is a platform exclusively for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory during registration. If we find evidence that a user is under 21, the relevant account will be immediately closed and all collected data will be deleted.
If you believe that a minor has registered on our platform, please notify our support team immediately.
10. Changes and Updates to This Policy
How Changes Are Made
dan88 may update this privacy policy from time to time. Changes may occur for the following reasons:
- Changes in legal or regulatory requirements
- Addition of new services or features
- Improvements to security measures
- Technical changes
For significant changes, we will notify you by email or through a notice when you log in to the platform. Continued use of the platform after changes are made will be considered your acceptance of the updated policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
11. Contact & Support
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, our support team is always ready to help.
Get Privacy Support
Our support team is available 24/7 in Bengali and English.
Contact Us via Live ChatEmail: [email protected]
Live Chat
For the fastest support, use our 24/7 live chat. Our skilled support team is always ready to answer any of your questions in Bengali and English.
Email Support
For detailed privacy-related queries or written requests, email us at: [email protected]
Always include your username and a description of your request in your email.
Related Policies
Please also read our other important policies: